PURCHASE SUPPORT

Refund and Digital-Product Policy

Last updated: September 28, 2026

OwnWithin sells immediately delivered digital products: access to the paid Deep Dive and downloadable PDF ebooks. No physical books are shipped.

General policy

Because digital access is normally provided immediately after payment, purchases are generally final once the paid assessment or download has been made available. Please review the product description, price, currency, delivery method, and system requirements before purchasing.

When we will help or refund

Contact us if you were charged more than once, received the wrong product, cannot access the paid product because of a technical problem we cannot resolve, did not receive the promised digital delivery, or believe a charge was unauthorized. Depending on the situation, we will restore access, replace the file, correct the order, or issue a refund.

How to request help

Email hello@ownwithin.com within 14 days of purchase when possible. Use the subject “Refund or order help.” Include the checkout email, purchase date, product name, and a short description of the problem. Do not send card numbers or private assessment answers.

Processing

Approved refunds are returned to the original payment method. Your bank or card provider controls when the credit appears. A full refund revokes paid access to the refunded report or digital files. Your free Snapshot and assessment answers remain saved.

Legal cancellation rights

This policy does not limit cancellation, refund, or other consumer rights that apply under law.